Increasing Business Value with VoIP

Internet Protocol telephony is becoming a key driver in the evolution of voice communications. VoIP technology is useful not only for phones but also as a broad application platform that enables voice interactions. The integration of voice, data, and video with IP networks and devices has made the interaction and exchange of these types of communication easier, enhancing user productivity. Innovations yield increased functionality and value—added services. Some VoIP—related features and services make consumers' lives more convenient, whereas others help organizations become more efficient. The integration of multiple media types—voice, data, and video—into a single network eliminates infrastructure and maintenance redundancies, helping to reduce capital costs and operational costs.

VoIP systems increasingly demonstrate greater cost—effectiveness than traditional voice networks. As VoIP technology evolves, the cost/benefit ratio, alongside efficiency and flexibility in implementation, will continue to increase.

In addition to lower network costs, consumers and enterprises can experience savings in long—distance charges, service fees, and bundled services. Unlike existing proprietary networks of traditional telephone service providers, the Internet is an open network that encourages competition between service providers, resulting in lower service fees for individuals and organizations.